Your privacy choices
Freedom Fone gives every user the core controls below, regardless of country. Your local law may provide additional rights. Read the full Privacy Policy for data categories, purposes, providers, locations and retention periods.
Controls inside the app
- Message retention: choose deletion after a received message is read or an outgoing send attempt completes, after 24 hours, after one week, or manually.
- Contact recovery: local contact access does not upload your address book. Encrypted cloud recovery is a separate, optional control and can be deleted independently.
- Advertising measurement: optional Meta measurement is off by default. If enabled, it sends only coarse app-open, completed-registration and purchase value/currency events. Turn it off in Account & privacy to stop new events.
- Account deletion: delete the account inside Account & privacy. If you cannot sign in, use the web deletion route.
Make a privacy request
Email from the address registered to the account. We may ask for proportionate confirmation that protects the account, but do not send a password, identity document or payment-card number unless we provide a secure and necessary route.
Request a copy of personal information. Correct my data
Correct incomplete or inaccurate information. Export my data
Request portable account information where applicable. Object or restrict
Object to eligible processing or request restriction. Withdraw consent
Withdraw an optional consent. Delete account
Use the in-app or web deletion route.
No sale or cross-context advertising
Fortress does not sell personal data, use message or call content for advertising, or collect an advertising identifier. Optional, consent-based Meta measurement is off by default and can be disabled as described above. You will not receive worse core communications service for leaving it off.
Website storage
The public site uses no marketing cookies or third-party analytics. It stores one local colour-theme preference. The authenticated top-up page temporarily stores its access token in browser session storage so you remain signed in during that session. Sign out to remove it immediately.
Response and complaints
We respond to valid UK requests within one calendar month and honour any shorter mandatory period that applies where you live. If you are unhappy with our response, contact us first; UK users may also complain to the Information Commissioner's Office.